FAQs

Orders and Products

What are everlasting glitter roses?
Our roses are handcrafted artificial roses finished with glitter. They do not wilt or need water, so your bouquet keeps its look for years with simple care.

Are your bouquets handmade?
Yes. Every bouquet and rose box is made to order by hand in Austral, NSW, Australia.

Can I personalise my order?
Yes. Many products let you choose rose colours, bouquet size and wrapping, and you can add extras such as a personalised ribbon sash, tiara, butterflies or chocolates from our Accessories collection.

How do I care for my bouquet?
Keep it out of direct sunlight and away from moisture, and gently dust it with a soft, dry brush when needed.

Shipping and Delivery

Where do you ship?
We ship within Australia only, to all states and territories.

How long will my order take?
Bouquets of up to 50 stems are processed within 1 to 2 business days, and bouquets of more than 50 stems within 1 to 4 business days. After dispatch, Standard Shipping takes 2 to 4 business days and Express Shipping takes 1 to 2 business days.

How much is shipping?
Standard Shipping costs $11.00 for orders under $100 and is free for orders of $100 or more. Express Shipping costs $15.00 for any order. The final cost is shown at checkout before you pay.

How do I track my order?
When your order is dispatched we email you a tracking number and link. You can also view your orders on our Track Order page.

Returns and Refunds

Can I return my order?
Yes. You can request a change of mind return within 30 days of receiving your order, as long as the item is unused and in its original condition. A 20% restocking fee applies to change of mind returns, and the customer pays return shipping. Custom and personalised orders cannot be returned for a change of mind.

What if my order arrives damaged or incorrect?
Contact us with your order number and photos as soon as possible. We will offer a replacement or refund, cover return shipping, and no restocking fee applies.

When will I receive my refund?
Approved refunds are returned to your original payment method within 10 business days. See our full Refund Policy for details.

Payments

Which payment methods do you accept?
We accept the payment methods shown at checkout, processed securely through Shopify. All prices are in Australian dollars (AUD).

Contact

How can I contact you?
Email us at support@forherstruly.shop or message us on Instagram or TikTok. Our team is available Monday to Friday, 9am to 5pm (Sydney time), and replies within one business day. You can also use our Contact Us page.