Shipping policy
Last updated: 13 October 2026
Where We Ship
ForHersTruly ships within Australia only, to all states and territories. We do not currently offer international shipping, so no customs duties or import taxes apply to our orders.
Order Processing Times
Every bouquet is handmade to order in Australia, so each order needs time to be made before it is dispatched. Bouquets of up to 50 stems are processed within 1 to 2 business days. Bouquets of more than 50 stems are processed within 1 to 4 business days. Business days are Monday to Friday, excluding public holidays. Processing begins once your payment has been confirmed.
Delivery Times
Once your order has been dispatched, Standard Shipping takes 2 to 4 business days and Express Shipping takes 1 to 2 business days to arrive. Your total delivery time is the processing time plus the delivery time for the shipping method you choose. Delivery times are estimates provided by our carriers and may occasionally be longer because of high seasonal demand, weather or other events outside our control.
Shipping Costs
Standard Shipping costs $11.00 for orders under $100 and is free for orders of $100 or more. Express Shipping costs $15.00 for any order. The shipping cost for your order is shown at checkout before you confirm your payment.
Order Tracking
When your order is dispatched, we will email you a shipping confirmation with your tracking number and a link to follow your delivery. Tracking information can take up to 24 hours to update after you receive it.
Delivery Address
Please check that your delivery address is correct before completing your order. If you need to change your address, contact us as soon as possible. We can update it before your order is dispatched, but we are unable to change it once your order is with the carrier.
Lost, Damaged or Delayed Orders
If your order has not arrived within the estimated time, or if it arrives damaged, please contact us with your order number. We will work with the carrier to locate your order or resolve the issue. Damaged and incorrect items are covered by our Refund Policy.
Order Changes and Cancellations
Because every bouquet is made to order, please contact us as soon as possible if you need to change or cancel your order. We can make changes or cancel your order with a full refund at any time before it is dispatched. Once your order is with the carrier, it can no longer be changed or cancelled.
Contact Us
ForHersTruly, 169 Fifth Avenue, Austral NSW 2179, Australia. Email: support@forherstruly.shop. Phone: 0481 488 168. ABN: 88 155 124 535. Our customer service team is available Monday to Friday, 9am to 5pm (Sydney time), by email and through Instagram and TikTok direct messages, and we reply within one business day.